Mapping the value of employee collaboration

Falling communications costs, globalization, and the increasing
specialization of knowledge-based work are making collaboration within
and among organizations increasingly important.
Yet few companies understand or know how to manage the intracompany
networks in which collaboration typically occurs.
A few leading companies are beginning to map their networks of
relationships, to analyze the economic costs and benefits that key
interactions create, and to identify value-creating interventions.
Successful interventions help companies to reduce complexity, redefine
roles, and allocate financial, physical, and human resources more
efficiently