Thursday, April 03, 2008

BEA Guardian: A New Model of Pre-Emptive Support

Every org has more complex application environments and developers are spending ever-increasing amounts of time debugging integration issues. While some propose to address this issue by attempting to create monolithic, "all things to everyone" packages, customers are naturally reluctant to be locked into an inflexible, proprietary solution and be at the mercy of one company. Instead, developers need the flexibility and access to the latest technology that comes from integrating the best solutions available on the market from multiple vendors.
Guardian addresses the integration complexity issue by creating a new model for customer support. This model breaks the old "find and fix" model and establishes a new, preemptive model that searches for integration problems before they impact customers' environments. It also breaks the old "sift through multiple application log files" model and establishes a new, "aware of its environment" model that identifies the root cause of problems. This article provides an introduction to BEA Guardian, how it can preemptively avoid problems in your development and deployment environments, and how you can start making use of its functionality.

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